Frequently asked questions
Quick answers about registering, booking and your digital card.
How do I book a visit?
Register on this site, then book from your patient portal. You choose the location, provider and time.
What is the digital card?
It is a card you save in Apple Wallet or Google Wallet. It shows your name, patient ID and the clinic name, and it can notify you about your visits.
Do I pay when I book?
No. Booking online has no charge.
Can I cancel or change my visit?
Yes. You can cancel or reschedule up to 24 hours before your visit.
Do you accept insurance?
We work with insurance and direct payment. Contact your location to confirm your plan.
Can I register my child?
A parent or guardian registers first. The clinic then links the minor to the guardian's account.
Is the site available in Spanish?
Yes. The site is available in English and Spanish, and you can choose your language for messages.
What if it is an emergency?
Do not use this site or the chat. Call 911 right away.